Summary

Loblaw has shown that they can change and adapt to keep up with changing customer needs. They have shown innovation over the years in adding a financial services division and a clothing line to their stores, which keeps them ahead of the pack with regards to other grocery chains, while still maintaining the feel of shopping in a grocery store instead of a big box store.

Some weaknesses that may cause Loblaw to lose some customers in the future is that more people may want  to shop at the big box stores, like WalMart, as people are getting busier and busier and trying to multitask. However, if they keep growing and changing to keep up with the times, they will likely add new products and services  to keep their customer base, and draw new customers as well.